Below you will find
answers to our most frequently asked questions. Please careful read
through them before sending us an email. Many of your questions
may be answered here. We sincerely appreciate your help and thank
you for being our customer!
Q. What credit cards do you accept?
A. Credit cards accepted are Visa, MasterCard, Discover, and American
Express. Call 1.800.497.3742
Q. Do you accept personal checks, money orders,
or C.O.D. as payment?
A. Yes, just drop a check in the mail to 8205 Santa Monica Blvd.
Suite 472 Los Angeles. Ca 90046
Q. Do you accept Visa or MasterCard ATM/Check
A. Yes we do accept ATM/Check cards displaying the Visa or MasterCard
symbol. They function similarly to a credit card but the money is
deducted from your checking account.
Q. When will you bill my credit card?
A. We will not bill your credit card until your order actually ships
or is ready to be shipped.
Q. Do you charge sales tax?
A. Only if you live in California.
Q. Can I place my order by phone?
A. Yes. The internet is faster, secure and less prone to error,
but you may call 1.800.497.3742 To talk to an "In house"
customer service representative, call between 8am & 5pm
Q. I'm having trouble placing an order on your
website. What should I do?
A .On a rare occasion, our website may be experiencing difficulties
receiving orders. This could be a temporary situation outside of
control, including problems with the customer's computer. Give it
time and revisit the site again.
Q. I did not receive my order confirmation or
my shipping notification.
A. This is usually due to a couple of factors. There may have been
a typo in your email address that you submitted to us. Because our
system is automated and we would not recognize the mistake to correct
it, you would not receive your proper email notifications for both
the order confirmation and shipping notification. Please email us firstname.lastname@example.org so that we can make the proper
If you did receive an order confirmation but not a shipping notification,
please wait 24 hours to compensate for any possible email difficulty.
We ship all of our orders out the same day if they are received
prior to 4:00pm Eastern Standard Time (Monday-Friday). After this
designated cutoff time, we will ship the following business day.
We will then notify you of your order tracking number via an email
Q: When I track my order it says "unable
to track shipment" or "invalid tracking numbers"?
A: While you have received your shipment tracking number, UPS hasn't
scanned your package yet. Your package has shipped and we have sent
you the notification-however, it still takes the shipper a couple
of hours after they pick it up from our warehouse to scan every
package into their tracking system. Please allow some time before
carefully re-entering the shipment tracking number in the appropriate
area of our page.
Q. Do you accept International orders?
A. Yes, we accept orders for all international destinations.
Q. I have a plethora of medical condition. Do
you make recommendations?
A. No, nor do we diagnose medical conditions or diseases. Please
your doctor or health care provider for that information.
Q. I own a gym, health food store, etc. and would
like to enjoy some of the intrensic/extrinsic benefits of offering
your research-grade nutraceuticals. Do I receive a discount or wholesale
pricing for buying in larger quantities?
A. Yes, if you qualify. We do offer quantity discounts
on "bulk buying".
(45% on case minimum). Orders over 300 qualify for an additional
5% discount less shipping and handling. Email email@example.com
to establish a retail account.