Yes. The internet is faster, secure and less prone to error, but you may call 1.800.497.3742 To talk to an "In house" customer service representative, call between 8am & 5pm PST.
On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again.
This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please email us
so that we can make the proper adjustments.
If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 4:00pm Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.
While you have received your shipment tracking number, FEDEX hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.
We accept orders for all international destinations except the Middle East.
All returns up to 21 days on unopened/sealed merchandise will be credited subject to shipping and handling, and 25% restocking fee.