1 (800) 497-3742 FAQ
A few simple answers
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What credit cards do you accept?
Credit cards accepted are Visa, MasterCard, Discover, and American Express. Call 1(800) 497-3742.
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Can I place my order by phone?
Yes. The internet is faster, secure and less prone to error, but you may call 1.800.497.3742 To talk to an “In house” customer service representative, call between 8am & 5pm PST.
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I did not receive my order confirmation or my shipping notification?
This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please email us.
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Do you accept International orders?
We accept orders for all international destinations
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What is your return policy?
All returns up to 21 days on unopened/sealed merchandise will be credited subject to shipping and handling, and 25% restocking fee. All wholesale sales are final. Barring damaged goods, we do not accept returns or issue refunds.
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What is your Privacy Policy? Will you sell my name and email address?
We do not rent or sell our mailing list to 3rd parties. We only send email and postal mail to those who have elected to receive it from us. We will never give any information about you to others without your express permission. Our site uses forms in which you give us contact information (like your name and email address) so you can place orders, request information and support, and make product suggestions. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our Web site, and special offers we think you’ll find valuable.
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I have a plethora of medical conditions, do you make recommendations?
No, nor do we diagnose medical conditions or diseases. Please contact your doctor or health care provider for that information.
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I own a gym, health food store, etc. and would like to enjoy some of the intrinsic/extrinsic benefits of offering your research-grade nutraceuticals. Do I receive a discount or wholesale pricing for buying in larger quantities?
Yes, if you qualify. We do offer quantity discounts on “bulk buying”. Orders over 300 qualify for an additional discount less shipping and handling. Email us at customersupport@hbcprotocols.com or you can call us at (800) 497-3742
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Do you accept personal checks, money orders, or C.O.D. as payment?
Yes, please call customer service, you can pay by check over the phone.
